Help, answers, and a faster way to reach our team
From age verification and account recovery to billing, content reporting, and creator tools — most questions are answered below. Can't find what you need? Our support team replies within 24 hours.
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Tap a category to read the most-asked questions on that topic. Each answer links to the relevant settings page or contact form when self-service isn't enough.
Frequently asked questions
Click any question to expand the answer. Topics are grouped below — billing, age verification, account recovery, content reporting, and creator tools.
18+ Age Verification
Age Why does SekTube require age verification?
SekTube is an adults-only platform. We verify that every account holder is 18 years of age or older (21+ in jurisdictions where local law requires it) before granting access to any content. This protects our community and keeps us compliant with regional regulations including those in the EU, UK, US, and Australia.
Verification is required once per account. We don't store the document image after the check is complete — only a hashed confirmation that you passed.
Age What documents are accepted for verification?
We accept government-issued photo ID including passport, driver's license, and national ID card. The check is performed by our third-party age-estimation partner (Yoti / Veriff) — SekTube staff never see the raw document.
If your first attempt is rejected, you'll receive an email with the specific reason. Common issues: blurry photo, expired document, or name mismatch with your SekTube account.
Age How long does verification take?
Most verifications complete in under 60 seconds. In rare cases (poor image quality, manual review required) it can take up to 24 hours. You'll receive an email the moment your account is unlocked.
Account & Login
Account I forgot my password — how do I reset it?
Visit /account/recover and enter the email tied to your account. We'll send a one-time reset link valid for 30 minutes. If you no longer have access to that email, use the recovery form below — our team will need a photo of you holding your ID matching the account name.
For security, password resets are throttled to 3 attempts per hour per account.
Account Can I change my username or email?
Yes. Go to Settings → Profile to change your display name (every 14 days) or username (every 30 days). Email changes require re-verification through a confirmation link sent to the new address before the swap is finalized.
Account How do I permanently delete my account?
Settings → Privacy → Delete Account. After confirmation, your account enters a 14-day cooling-off period during which login restores it. After 14 days, all personal data, watch history, comments, and messages are permanently erased from active systems. Backup copies are purged within 90 days per our retention policy.
Active subscriptions are cancelled at the start of the cooling-off period; you keep access until the period ends.
Billing & Membership
Billing How do I cancel my SekTube Premium subscription?
Go to Settings → Billing → Manage Subscription and click "Cancel." You'll keep full Premium access until the end of your current billing period — no pro-rated refunds, but no further charges either. Your account reverts to Free at the end date.
Cancellations take effect at the period's end. We don't bury the cancel button; one click, one confirm.
Billing What payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, and cryptocurrency (BTC, ETH, USDC) via Coinbase Commerce. Bank transfer and SEPA are available for annual plans in select regions.
For privacy, all crypto payments are processed by our merchant partner — SekTube does not see your wallet address.
Billing I was charged after canceling — what happened?
If you see a charge after canceling, it was almost certainly processed before your cancellation took effect — your billing date hadn't rolled over yet. The charge covers the final period, and you should have full access until that date ends.
If you believe you were charged in error, reply to your billing receipt email or contact us below with the transaction ID. Verified erroneous charges are refunded within 5 business days.
Content & Reporting
Content How do I report content that violates the rules?
Click the three-dot menu on any video, comment, or profile and select "Report." Choose a category (non-consensual, underage, copyright, spam, hate, other) and add optional context. Our Trust & Safety team reviews every report — urgent categories (CSAM, NC) are escalated within 30 minutes, 24/7.
You can also report anonymously from any page using the floating shield icon in the bottom-right corner. We never reveal reporter identities to creators.
Content What content is prohibited on SekTube?
Strictly prohibited, with zero tolerance:
- Any depiction of minors (real or simulated) — reported to NCMEC and Interpol.
- Non-consensual recording or distribution (revenge content).
- Content depicting trafficking, coercion, or violence.
- Bestiality.
- Content uploaded by a third party without the depicted parties' consent.
All uploads pass automated and human review. Read the full policy at /legal/content-policy.
Content How do I file a copyright (DMCA) takedown?
Send a signed DMCA notice to [email protected] including: identification of the copyrighted work, the URL of the infringing content, your contact info, a good-faith statement, and a statement under penalty of perjury that you're authorized to act for the rights holder.
We act on valid notices within 24 hours and notify the uploader. Counter-notices are accepted per 17 U.S.C. § 512(g).
Still need help?
Most account and billing tasks can be handled directly from your settings — no waiting on email.
Account settings
Update your email, password, two-factor authentication, connected devices, and notification preferences from a single dashboard.
Open settingsBilling & invoices
Download past invoices, update your payment method, switch billing cycles, or cancel — all without contacting support.
Manage billingPrivacy controls
Manage watch history, block lists, data export, and ad personalization. Set your account to private or fully erase it from here.
Privacy centerContact our support team
Average response time: under 4 hours for Premium members, under 24 hours for Free accounts. Urgent safety reports are handled 24/7 through dedicated channels.